Refund Policy

Transparent and equitable refund terms for your confidence

Overview

At SunlitValleyPoint, we recognize that plans can alter, and we are committed to offering a clear and honest refund policy. This document details the instances where refunds for our yacht chartering services may be granted.

Please familiarize yourself with this policy prior to securing a reservation. When you schedule a charter with SunlitValleyPoint, you are expressing your consent and adherence to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund barring service charges

Processing Time: 5-7 business days

Service Charge: €50 for transactions via credit card

Prerequisites: Requests must be submitted in written form through email or phone communication

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the full cost of charter services

Processing Time: 7-10 business days

Service Charge: €25 will be subtracted from the return amount

Prerequisites: A legitimate reason is necessary; administrative expenses are incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: No compensation available

Exception: Cases of emergencies are taken into account

Alternative: Offering charter credit at discretion of management

Prerequisites: Proof is needed for emergency claims

Weather-Related Cancellations

Our Weather Guarantee

Our main concern is safety. Should weather conditions be judged unsafe by our licensed captain for charters, we provide adaptable solutions:

  • Full Refund: Total refund is given if rescheduling is not an option
  • Reschedule: Change your charter to a future date at no additional cost
  • Charter Credit: Obtain a credit that is valid for one year from the initial charter date

Weather Assessment Process

Assessment of weather includes:

  • Evaluating wind speed and orientation
  • Conditions of waves and the ocean
  • Forecasts on visibility and rainfall
  • Advisements and warnings from the Coast Guard
  • Safety diligence by a professional captain

Decision Timeline: Decisions regarding cancellation due to weather are made no later than 4 hours before the intended departure time.

Medical Emergency Refunds

Emergency Situations

We are sensitive to the fact that medical criticalities can arise unexpectedly. Below are examples of scenarios that could be considered for extraordinary refund measures:

  • Abrupt medical conditions or injuries necessitating hospital stays
  • Passing away of close family members
  • Unanticipated military duties or call-backs
  • Serving on a jury or legal summons
  • Travel disarray caused by natural calamities

Proof Requirements

To request an urgent refund, the following evidence is needed:

  • Medical attestations or hospital records
  • Certificate of death (if applicable)
  • Confirmation of military deployment
  • Legal subpoena or notice of jury service
  • Travel warnings or declaration of emergency

Process: Refund approvals based on emergencies are processed in 3-5 business days after receiving the necessary documentation.

Operational Cancellations

Mechanical Complications

If the intended vessel encounters insurmountable mechanical issues:

  • Substitute Vessel: Our effort will be to provide a similar substitute
  • Full Refund: Granted when no comparable replacement is accessible
  • Partial Refund: If the substitute vessel is differently priced
  • Compensation: Additional reparation might be extended for any inconveniences endured

Unavailability of Crew

In extraordinary instances of unavailable licensed crew:

  • Substitute crew provision when achievable
  • Total refund is issued if the charter is unable to proceed
  • Option to reschedule without incurring further costs

Refund Processing

Original Payment Mode

Compensations are reverted according to the original payment method chosen at the time of booking:

  • Credit Cards: Processed within 5-7 business days
  • Bank Transfers: Take approximately 7-10 business days
  • Cash/Cheque: Typically 3-5 business days

Processing Charges

Credit Card Processing

€50 fee for cancellations with more than 72 hours' notice

Bank Transfer Processing

€25 fee for all refunds made through bank transfers

International Processing

Additional costs may be applied for international transactions

Charter Credits

Issuance of Credits

Charter credits can be proposed as a substitute for refunds under select situations:

  • Last-minute cancellations (shorter than 24-hour notice)
  • Weather-induced cancellations
  • Customer requests for rescheduling
  • Interruptions due to operational factors

Credit Usage Conditions

  • Validity Period: 12 months starting from issuing date
  • Transfer Restrictions: Credits are not shareable with others
  • Denomination: Equal to the full value of the charter (service charges are excluded)
  • Redeemability: Applicable on any forthcoming available charter
  • Extension: No prolongation past the 12-month period

Refunds for Partial Services

Service Disruptions

Should your charter experience interruptions or premature conclusions due to factors under our control:

  • A proportional refund based on the untouched service period
  • A credit worth equal value for a future charter
  • Gratuitous services or elevated booking classes

Dilemmas Instigated by Guests

When charters are ended ahead of time due to guest conduct or breaches of safety regulations:

  • No compensation is extended for the unutilized duration of service
  • Outstanding payments must be completed in full
  • Potential additional surcharges could apply

Dispute Resolution

Disagreements surrounding refund decisions can be addressed by:

  • Requesting an evaluation by our leadership team
  • Presenting additional proof or documentation
  • Employing consumer protection bodies for settlement
  • Availing one’s self of legal recourses as per relevant statutes

Refund Application Procedure

Step 1: Initiate Contact

To initiate a refund, contact us via:

Step 2: Furnish Details

Your refund appeal should include:

  • Proof of booking identification
  • Date and timing of the charter
  • The basis for cancellation
  • Any corroborating documentation (if needed)
  • Preference for reimbursement mode

Step 3: Evaluate and Process

Our staff will confirm receipt of your requisition within one business day, appraise it in line with the stipulated policy, communicate the determination within two business days, and if accepted, process the reimbursement as per the indicated time frames.

Critical Remarks

  • All demands for repayments must be documented in written form
  • Reimbursements are conducted in €, independent of the original transactional currency
  • Purchase of travel insurance is fervently advised
  • This policy is subject to modifications following a notification period of 30 days
  • Refunds observe all pertinent taxes and legislative requirements

Reach Out For Inquiries

To enquire further about refunds or to put forth a refund request:

Refund Operations
SunlitValleyPoint Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain

Phone: +34 933 10 00 00
Email: [email protected]
Operating Days: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 23, 2026

These refund terms have been prepared to be straightforward and easily understandable. Review these conditions attentively prior to making a reservation and reach out with any inquiries you may have.